interwin heylink Football SportsbookLiga 1, MotoGP & QRIS Deposit Platform

Service availability

interwin heylink operates as an online gaming and sportsbook platform in jurisdictions where local law permits such services. We do not offer our platform in regions where online wagering is prohibited or restricted by statute. Service availability is subject to change based on regulatory updates. Users are responsible for confirming that access and use of our platform comply with the laws and regulations of their own jurisdiction before opening an account. Our platform does not advertise or market services into prohibited territories. If you reside in a jurisdiction where our service is unavailable, attempting to register may result in account suspension and restriction of funds. We periodically review our service map and update access permissions based on local legal developments. If you have questions about whether our service is available in your location, contact our legal team via email or use the in-app compliance enquiry form.

Account eligibility

Account holders on interwin heylink must comply with the laws applicable to their jurisdiction of residence. Age and eligibility requirements vary by region; where applicable, users must meet local adult age thresholds. We conduct KYC (Know Your Customer) verification for all accounts to comply with anti-money-laundering regulations and prevent fraud. Verification involves submission of a valid government-issued identity document (passport, national ID card, driver's licence) and proof of residential address (utility bill, bank statement dated within 3 months). The verification process typically takes subject to verification; approval is automatic if documents are clear and match account details. Users with multiple accounts, suspected fraudulent activity, or documentation discrepancies may face manual review lasting 2–5 business days. Account holders are responsible for maintaining accurate personal and payment information and for promptly updating details if they change. Accounts found to violate eligibility requirements are suspended pending compliance review.

Local-law responsibility

Users access and use interwin heylink entirely at their own legal discretion. It is the sole responsibility of each user to verify that opening an account, depositing funds, and engaging in gameplay on our platform comply with the laws, regulations, and licensing rules of their jurisdiction. interwin heylink does not provide legal advice, and no statement on our website or in our communications should be construed as legal guidance. If your jurisdiction prohibits online gaming, restricts certain game types, or imposes specific tax or reporting obligations on gaming activity, you are responsible for understanding and adhering to those rules. Violation of local law is solely your responsibility; interwin heylink is not liable for legal consequences arising from your use of the platform in a prohibited jurisdiction. We strongly encourage users to consult local legal resources or a qualified attorney if they are uncertain about their jurisdiction's stance on online gaming. Users who access our platform from a prohibited jurisdiction do so at their own legal and financial risk.

Data and privacy scope

Our full privacy policy explains how interwin heylink collects, stores, and uses personal data. For account opening and KYC verification, we collect your name, date of birth, identity document number, residential address, email, phone number, and payment method details. This data is used for account authentication, fraud detection, regulatory compliance, and anti-money-laundering screening. We do not sell user data to third parties. Data is encrypted and stored in secure vaults; access is restricted to authorized staff on a need-to-know basis. Gameplay logs (bets, wins, losses, session duration) are retained for 5–7 years for audit and dispute resolution; non-essential data (browser history, marketing clicks) is deleted after 12 months unless you consent to extended retention. You have the right to request a copy of all data held about you; processing takes 10 business days. You may also request deletion of non-essential data at any time via your account settings. For data-deletion requests or privacy concerns, email [email protected] or use the in-app privacy centre.

Contact for legal inquiries

Legal and compliance enquiries should be directed to our dedicated legal team. You may submit written questions via email to [email protected] or through the in-app "Legal Enquiry" form. Response window for legal matters is typically 5–7 business days; complex cases may require additional time for investigation. For urgent matters involving account suspension, fund hold, or potential fraud, escalate via live chat with the note "Legal Priority" to receive same-day acknowledgement. Our legal team handles questions about terms of service, data handling, account closure, fund disputes, and jurisdiction-specific rules. We do not provide individual legal advice; if you need interpretation of how our terms apply to your local law, consult a qualified attorney. For complaints or disputes that cannot be resolved through standard customer support, you may request escalation to our Disputes Resolution team, which operates under a formal review process with documented outcome and appeal rights.