interwin heylink Privacy Policy

This page describes what we collect when you use interwin heylink and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and comply with anti-money-laundering regulations. We do not sell your data to marketing companies or share your betting history without your consent.

We at interwin heylink are committed to transparency about our data practices. This policy explains what personal information we collect, how long we store it, who has access to it, what rights you have to access or delete it, and how we protect it. Our approach is simple: we collect only what we need for account verification and regulatory compliance, and we keep your data encrypted and segregated from our operational systems.

If you have questions about this policy or your personal data, contact us through the Help section of your account. We will respond to data-access requests within 30 days and to privacy inquiries within five business days.

What we collect on interwin heylink

We collect personal data from you in several categories:

  • Identity information: Your legal name, date of birth, national ID or passport number, address, and phone number. We collect this during account creation and verify it against government-issued documents.
  • Payment information: The payment method you use to deposit (DANA wallet ID, e-wallet phone number, bank account number, mobile banking identifier). We do not store full credit-card numbers if you use card-based payment gateways; instead, we store only a token provided by the payment processor.
  • Account activity: Your bets, cash-outs, game sessions, withdrawal requests, and account balance history. This data is stored on our servers and used to generate statements, settle disputes, and comply with anti-money-laundering rules.
  • Communication data: Emails, chat messages, and support tickets you send to our Help team. We retain these for one year to track support history and resolve complaints.
  • Device and network data: Your IP address, browser type, device type, and the pages you visit on interwin heylink. We use this to detect fraud and prevent account takeovers.
  • Cookies: We use session cookies to keep you logged in and analytics cookies to understand how you use our platform. We do not use cookies to track you across other websites.

We do not collect sensitive information such as your medical history, religious affiliation, or political beliefs unless you voluntarily share it in a support message.

How we use your data on interwin heylink

We use the data we collect for the following purposes:

  • Account verification (KYC): We verify your identity to comply with anti-money-laundering regulations. This is mandatory for all accounts on interwin heylink.
  • Payment processing: We use your payment method information to process deposits and withdrawals. Your data is passed to our payment processors (e.g., local payment, online payment, bank partners) only as needed to complete the transaction.
  • Regulatory compliance: We retain account activity records to comply with gaming licenses and financial regulations. If a regulator requests information about your account, we may disclose it to that regulator.
  • Fraud prevention: We use your IP address, device data, and account activity patterns to detect unauthorized access and account takeovers. If we suspect fraud, we may freeze your account pending investigation.
  • Customer support: We use your communication data to resolve disputes, answer questions, and improve our service.
  • Platform improvement: We analyze aggregated, anonymized account activity to improve our sportsbook odds, casino game offerings, and payment options. This analysis does not identify you personally.

We do not use your data for marketing unless you opt in by requesting newsletters or promotional updates.

Note: We do not sell your personal data to third-party data brokers or advertisers. We do not share your betting history, betting patterns, or financial information with any party outside interwin heylink unless required by law or you explicitly consent.

Third-party data processors

We use third-party services to operate interwin heylink, and some of them may process your personal data on our behalf:

  • Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking operators, and your banks (local payment, online payment, e-wallet, mobile banking) process your payment information to complete deposits and withdrawals. They operate under their own privacy policies.
  • Cloud hosting providers: Our servers may sit in data centres outside Indonesia. These providers have access to your data as part of hosting our platform, but we contractually require them to protect it and use it only to provide hosting services.
  • Identity verification services: We may use third-party ID verification vendors to confirm your identity documents. These vendors process your ID information temporarily and then delete it.
  • Analytics services: We use analytics tools to track website traffic and usage patterns. These tools record your IP address and browser type but not your betting activity or payment information.

All third-party processors are contractually bound to protect your data and not use it for purposes outside their contract with us.

How long we retain your data

We retain your personal data as follows:

  • Identity and KYC data: We retain this for as long as your account is active, plus five years after account closure, to comply with financial regulations.
  • Account activity and betting history: We retain this for the lifetime of your account, plus three years after closure, to settle disputes and comply with gaming licenses.
  • Payment information: We retain tokens or references to your payment methods for as long as your account is active. We delete or anonymize this data after account closure.
  • Support communications: We retain support emails and chat logs for one year after resolution. After one year, we archive or delete them unless needed for an ongoing dispute.
  • Cookies: Session cookies expire when you log out. Analytics cookies expire after 13 months.

If you request account closure, we will anonymize most of your personal data but retain records needed for regulatory compliance. We will not use anonymized data to identify you.

Your rights regarding your data on interwin heylink

You have the following rights with respect to your personal data:

  • Access: You can request a copy of all personal data we hold about you. Submit a request through the Help section of your account, and we will provide it within 30 days.
  • Correction: If your personal data is inaccurate, you can request that we correct it. You can update your address and phone number directly in your account settings.
  • Deletion: You can request account closure and deletion of your personal data, subject to regulatory retention requirements. We will anonymize data we are required to keep.
  • Portability: You can request that we export your account data in a machine-readable format (e.g., CSV). We will provide this within 30 days.
  • Objection: If you object to how we use your data (e.g., you do not want analytics tracking), contact our privacy team and we will accommodate reasonable objections.

To exercise any of these rights, contact us through the Help section of your account. We will verify your identity before processing your request.

Key privacy points

  • We collect only identity, payment, and activity data—nothing about your health, politics, or religion.
  • We use your data only for account verification, payment processing, fraud prevention, and compliance.
  • We do not sell your data or share it with advertisers.
  • Payment processors and cloud providers may access your data as part of their service to us.
  • We retain data as long as your account is active, plus several years after closure for regulatory compliance.
  • You have rights to access, correct, delete, and port your data.

How we protect your data

We at interwin heylink use the following security measures to protect your personal data:

  • Encryption: We encrypt your data in transit (using HTTPS) and at rest (on our servers). Your payment information is encrypted separately from your identity data.
  • Access controls: Only authorized interwin heylink staff can access your personal data, and only for legitimate business purposes. We log all access to sensitive data.
  • Two-factor authentication (2FA): We offer 2FA on all accounts. Once enabled, anyone logging in from an unrecognized device must enter a code sent to your phone or email.
  • Password security: We store passwords as salted hashes, not in plain text. We do not know your password.
  • Segregated accounts: Your account balance is stored in segregated accounts, separate from interwin heylink operational funds. If our company experiences financial problems, your balance is protected.

Despite these measures, no security system is perfect. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Cookies and tracking

We use cookies on interwin heylink for the following purposes:

  • Session cookies: These keep you logged in while you use interwin heylink. They expire when you log out or close your browser.
  • Analytics cookies: We use cookies to track how many users visit our site, which pages are most popular, and how long users stay on each page. These cookies are anonymized and do not identify you personally.
  • Security cookies: We use cookies to detect and prevent fraud, such as multiple simultaneous logins from different IP addresses.

We do not use cookies to track you across other websites or to build a profile of your interests outside interwin heylink. You can disable cookies in your browser settings, but doing so may impair your ability to log in to interwin heylink.

We do not use tracking pixels, beacons, or other invisible tracking mechanisms beyond standard cookies.

International data transfers

We at interwin heylink store your data on servers that may be located outside Indonesia. By creating an account on interwin heylink, you consent to your data being transferred to and stored in other countries. We use encryption and contractual safeguards to ensure your data is protected during transfer and storage, regardless of the server location.

If you have concerns about data transfers, contact our privacy team through the Help section of your account.

Contact us about your privacy

If you have questions about this privacy policy or how we handle your data on interwin heylink, contact us through the Help section of your account. Describe your question and include your account email address. We will respond within five business days.

To request access to your personal data, submit a data-access request through Help. We will provide a copy of all data we hold about you within 30 days.

This privacy policy is effective from today's date and applies to all interwin heylink users. We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email to your registered address. Your continued use of interwin heylink after a policy update constitutes acceptance of the updated policy.

Data protection and jurisdiction scope

Our data-protection practices on interwin heylink are designed to comply with the laws of jurisdictions where we operate. We collect and store personal data in compliance with applicable privacy laws. However, our servers may be located outside your jurisdiction, and data-protection laws vary by country.

By using interwin heylink, you understand that your data may be transferred to and processed in countries with different privacy laws than your own. We take reasonable steps to protect your data regardless of location, but we cannot guarantee the same level of protection in all jurisdictions. If you do not consent to international data transfer, do not create an account on interwin heylink.

Our services are available only where local law permits. For information about how we operate in your jurisdiction and what laws govern your account, see our Terms and Legal notice

interwin heylink may contain links to third-party websites such as payment processors, game providers, or sports-data services. We are not responsible for the privacy practices of these sites. If you click a link to a third-party website, you leave interwin heylink and that site's privacy policy applies. Always review a third-party's privacy policy before sharing your data with them.

Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) operate under their own privacy policies, which we do not control.

Children's privacy

interwin heylink is not intended for users under the age of legal majority in their jurisdiction. We do not knowingly collect data from children. If we become aware that a child has created an account on interwin heylink, we will delete the account and all associated data immediately. If you believe a child has accessed interwin heylink using your identity, contact our support team urgently.

Parents or guardians who wish to report unauthorized child access can contact us through the Help section of their account.

Your privacy is our responsibility

We at interwin heylink take your privacy seriously. We collect only the personal information we need to operate our platform and comply with regulations. We do not sell your data, share it with advertisers, or use it to identify you after you close your account. We encrypt your data, protect it with access controls, and retain it only as long as necessary.

If you have any concerns about how we handle your data, or if you believe your privacy has been violated, contact us immediately through the Help section of your account. We will investigate and respond within five business days.

This privacy policy, combined with our Termsgoverns how interwin heylink handles your personal information. If there is a conflict between this policy and our Terms, our Terms take precedence. For legal questions, see our Legal notice

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