interwin heylink Casino & Sportsbook Service Notice

We at interwin heylink operate a sportsbook and live-dealer casino platform available only in jurisdictions where local law permits. This page sets out the legal framework under which we operate and the responsibilities of users who access our platform.

Our services include football betting on Liga 1, Piala AFF, Champions League, and other tournaments; live-dealer tables such as blackjack, baccarat, Dragon Tiger, and roulette; slot games including Aviator, Sweet Bonanza, and Mahjong Ways; and esports markets on Mobile Legends and Free Fire. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct transfers from mobile banking, local payment, online payment, and e-wallet.

We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access to and use of interwin heylink complies with the laws of their own jurisdiction. This notice describes our legal position and your obligations when using our platform.

Service availability and jurisdiction

We at interwin heylink offer our services only where applicable local law permits online gaming, sportsbooks, live-dealer casinos, and related activities. We do not publish a definitive list of permitted or prohibited jurisdictions because gaming regulations vary by region and change frequently. Instead, we rely on users to verify the legal status of our services in their own location before accessing interwin heylink.

Our platform is jurisdiction-restricted: we do not market or promote our services to users in regions where we know that online wagering is prohibited. However, because jurisdictions are numerous and regulations evolve, we cannot guarantee complete geographic enforcement. If you are accessing interwin heylink from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We assume no liability for legal or regulatory consequences you may face as a result of your access.

If your jurisdiction's laws change and online gaming becomes prohibited during your use of interwin heylink, you must cease using our platform immediately and request account closure and fund withdrawal through the Help section of your account.

Account eligibility and user declarations

Eligibility to open and maintain an account on interwin heylink is determined by the laws of your jurisdiction of residence. We do not impose a single age requirement; instead, we comply with the legal age of majority or gaming participation age defined by your local law. When you open an account on interwin heylink, you declare that you meet all legal eligibility requirements to participate in gaming and sportsbook activities in your jurisdiction.

We verify your identity through Know Your Customer (KYC) checks: you provide your legal name, date of birth, national ID or passport number, and address. We do not activate betting on your account until KYC is cleared. If our verification detects that you are below the legal age of participation or that your identity cannot be confirmed, we will suspend your account pending resolution or permanently close it without refunding any balance.

You may hold only one account on interwin heylink. If we detect multiple accounts linked to the same identity, payment method, or device, we may close duplicate accounts and forfeit any balances. You are responsible for protecting your password and login credentials. We are not liable for unauthorized access if you share your credentials or leave your account logged in on a shared device.

Your responsibility to verify local law

You are solely responsible for determining whether your access to and use of interwin heylink complies with the laws of your jurisdiction. We provide the platform; you decide whether to use it. We do not offer legal advice, and we do not represent that interwin heylink is legal or available in your location. If your jurisdiction prohibits online gaming, sportsbooks, live casinos, or any service offered on interwin heylink, and you access the platform from that jurisdiction, you do so at your own legal risk.

We assume no liability for legal, regulatory, or financial consequences you may face as a result of your access to interwin heylink from a restricted jurisdiction. By opening an account on interwin heylink, you represent and warrant that you have verified the legal status of online gaming in your jurisdiction and that your access is lawful under local law.

If you later discover that your jurisdiction has prohibited gaming or restricted access to interwin heylink, you must cease using the platform immediately and contact our support team to request account closure and withdrawal of your funds.

Data collection and privacy scope

We collect personal data from you to verify your identity, process your deposits and withdrawals, comply with anti-money-laundering regulations, and detect fraud on interwin heylink. Your Know Your Customer (KYC) data includes your legal name, date of birth, national ID or passport number, address, phone number, and email. We store KYC data securely and separately from your betting activity. We do not sell your data to third parties, and we do not use it for marketing without your explicit consent.

Our Privacy policy explains in detail what data we collect, how we use it, how long we retain it, what rights you have to access or correct it, and how we protect it. For specific questions about your personal data on interwin heylink, contact our privacy team through the Help section of your account. You may also submit a formal data-access request, and we will provide copies of all data we hold about you within 30 days.

We at interwin heylink are committed to protecting your data in accordance with applicable privacy laws. Our servers may be located outside your jurisdiction, and data protection laws vary by country. By using interwin heylink, you consent to your data being transferred to and processed in other countries, subject to encryption and contractual safeguards.

Account security and verification procedures

We use several security measures to protect your account on interwin heylink: encryption for data in transit and at rest, access controls to limit who can view your data, two-factor authentication (2FA) available as an optional feature, and password hashing so we never store your password in plain text. We recommend enabling 2FA in your account settings after your first login.

If you suspect unauthorized access to your account, change your password immediately and contact our support team. We will review your account for signs of suspicious activity and may freeze it pending investigation. If we detect fraud, we will report it to relevant authorities and cooperate with any investigation.

You are responsible for keeping your login credentials confidential and your device secure. We are not liable for unauthorized access if you share your password, log in from an insecure network, or leave your account logged in on a shared device.

Dispute resolution and complaints

If you have a dispute with interwin heylink regarding a bet settlement, payment processing, account closure, or any other service issue, contact our support team through the Help section of your account. Describe your complaint in detail, include relevant transaction IDs and dates, and specify what remedy you are seeking. We will investigate and respond within two business days if the issue is straightforward, or within five business days if investigation is required.

All complaints are logged, reviewed, and retained for audit purposes. If you are dissatisfied with our response, you may escalate your complaint to your jurisdiction's gaming regulator or consumer-protection authority if one exists. We comply with all legal requirements to cooperate with regulatory inquiries.

We do not accept complaints submitted more than 30 days after the disputed transaction. Complaints received after this window may be closed without investigation.

Contact us for legal and compliance questions

For legal questions, compliance inquiries, or concerns about your jurisdiction's laws, contact us through the Help section of your account on interwin heylink. Describe your question in writing and include relevant details. Our compliance team will review your inquiry and respond within two business days if your question is straightforward, or within five business days if detailed analysis is required.

For general support (account issues, deposit/withdrawal questions, game inquiries), use the Help section of your account. For urgent issues, contact support during standard business hours. We maintain records of all legal and compliance inquiries for transparency and regulatory oversight.

This legal notice is effective from today's date and applies to all users of interwin heylink. We may update this notice periodically to reflect changes in our operations or legal requirements. Changes will be posted on this page with a new effective date. Your continued use of interwin heylink after updates are posted constitutes your acceptance of the updated notice.

Limitation of liability

We at interwin heylink provide our platform "as is" without warranties of any kind. We do not guarantee uptime, error-free operation, or specific outcomes on any bet or game. Your use of interwin heylink is at your own risk. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including lost profits, lost data, or reputational harm.

Our maximum liability to you for any claim arising from interwin heylink is limited to the total amount of deposits you have made to your account. This limitation applies to all claims regardless of cause, including breaches of our terms, negligence, or fraud (except where prohibited by law).

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of interwin heylink, your violation of our terms, or your infringement of third-party rights. This includes legal fees and costs incurred in defending against such claims.